1. IT
Performance and Oversight
1.1 Performance
Management
1.2 Change
Management
1.3 Governance
Monitoring
1.4 Governance
Reporting
1.5 Quality
Assurance
1.6 Process Development and Improvement
2. Management
of IT-Enabled Investments
2.1 Business
Case Development and Evaluation
2.2 IT
Investment Management and Reporting
2.3 Performance
Metrics
2.4 Benefit
Evaluation Methods